Unable to open tck via email

RT Users
1

Group
I’m new to this program. I’m trying to open tck via email.
I read the doc and thought I have it but I get an error

Here is my /etc/aliases file under mailman aliases

rtir: “| /opt/rt3/bin/rt-mailgate --queue ‘Incident Reports’
–action correspond --url http://www.domain.net/”

When sending a message I get this back

        There was a SMTP communication problem with the recipient's

email server. Please contact your system administrator.
< WebServ #5.5.0 X-Unix; 69>

Any ideas?

2

You are right… That fixed it!!! Thank you… Next question for you…
When someone emails the ‘helpdesk’ I would like it send them a link that
can check the status of the tck. Any idea?

I see it added a user (the email address) each time someone new send an
email . However the user is unable to login with that userid.

Thanks againFrom: Dale Bewley [mailto:dlbewley@ucdavis.edu]
Sent: Wednesday, June 02, 2004 5:32 PM
To: Hall, Eric M.
Subject: Re: [rt-users] Unable to open tck via email

What MTA are you using? Most likely it doesn’t think the
/opt/rt3/bin/rt-mailgate is safe to run on incoming email. If you run
sendmail look for info on smrsh.

Group
I’m new to this program. I’m trying to open tck via email.
I read the doc and thought I have it but I get an error

Here is my /etc/aliases file under mailman aliases

rtir: “| /opt/rt3/bin/rt-mailgate --queue ‘Incident Reports’
–action correspond --url http://www.domain.net/”

When sending a message I get this back

        There was a SMTP communication problem with the

recipient’s email server. Please contact your system administrator.

        < WebServ #5.5.0 X-Unix; 69>

Any ideas?

The rt-users Archives

RT Developer and Administrator training is coming to LA, DC and
Frankfurt this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.
Dale Bewley - dlbewley a/t lib.ucdavis.edu Unix Administrator - Shields
Library - UC Davis

3

I added the following to my autoreply template. “Configuration → Global
→ Templates → Autoreply”.

Because I have a finite user base, before I did this I populated my user
table with email addresses and passwords from another local application
(libcf). I used rtadduser.pl to do that.

    Although you will be notified by email when
    there is progress to report on your issue, you may check the
    status of your
    ticket at 
    
            {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}
    Username: {$Ticket->RequestorAddresses}
    Password: Your LibCF PasswordOn Wed, 2004-06-02 at 20:34, Hall, Eric M. wrote:

You are right… That fixed it!!! Thank you… Next question for you…
When someone emails the ‘helpdesk’ I would like it send them a link that
can check the status of the tck. Any idea?

I see it added a user (the email address) each time someone new send an
email . However the user is unable to login with that userid.

Thanks again

-----Original Message-----
From: Dale Bewley [mailto:dlbewley@ucdavis.edu]
Sent: Wednesday, June 02, 2004 5:32 PM
To: Hall, Eric M.
Subject: Re: [rt-users] Unable to open tck via email

What MTA are you using? Most likely it doesn’t think the
/opt/rt3/bin/rt-mailgate is safe to run on incoming email. If you run
sendmail look for info on smrsh.

On Sun, 2004-05-30 at 19:24, Hall, Eric M. wrote:

Group
I’m new to this program. I’m trying to open tck via email.
I read the doc and thought I have it but I get an error

Here is my /etc/aliases file under mailman aliases

rtir: “| /opt/rt3/bin/rt-mailgate --queue ‘Incident Reports’
–action correspond --url http://www.domain.net/”

When sending a message I get this back

        There was a SMTP communication problem with the

recipient’s email server. Please contact your system administrator.

        < WebServ #5.5.0 X-Unix; 69>

Any ideas?

The rt-users Archives

RT Developer and Administrator training is coming to LA, DC and
Frankfurt this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.
–
Dale Bewley - dlbewley a/t lib.ucdavis.edu Unix Administrator - Shields
Library - UC Davis

Dale Bewley - dlbewley a/t lib.ucdavis.edu
Unix Administrator - Shields Library - UC Davis