To: header on outgoing email from RT

RT Users
1

I can’t tell if my query of yesterday made it to the list.

Note: RT 3.6.1, Solaris 10, Apache 2.x, mysql 5.0.x.

I want to change the outgoing email to have a real To: header. Right now it
has none. It shows up as “undisclosed recipients” in some mail readers.
I looked but can’t find any information in the 3 repositories of wisdom.

Any pointers?

Thanks,
Steve Holmes
Purdue University
ITaP/TLT

2

Steve;
I was just looking at mail stuff from RT for different reason when I
came across the following in etc/RT_Config.pm

RT can optionally set a “Friendly” ‘To:’ header when sending messages to

Ccs or AdminCcs (rather than having a blank ‘To:’ header.

This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL

If you are using sendmail, rather than postfix, qmail, exim or some

other MTA,

you must disable this option.

Set($UseFriendlyToLine , 0);

Maybe of use to you.

Regards;
Roy

Steve Holmes wrote: