Hi RT Users,
i’m just playing around with RT Crontool and the possibility to send mails
from. Found at the wiki:
http://wiki.bestpractical.com/index.cgi?TimedNotifications
I have created a template:
RT-Send-Cc: user.a@company.com, user.b@company.com
The ticket {$Ticket->id} has been unowned for 8 Hours now.
{$Transaction->Content()}
And the crontool entry for this:
./rt-crontool --verbose --search RT::Search::FromSQL --search-arg “Status =
‘new’ AND Queue = ‘KN.DE.CR.BUSAPPL-SI’” --condition
RT::Condition::UntouchedInHours --condition-arg 1 --action
RT::Action::RecordComment --template ‘myreminder’
and i get the following error:
[Fri Mar 2 14:57:11 2007] [error]: error: unexpected end of header
(/opt/rt3/lib/RT/Template_Overlay.pm:336)
Stack trace:
RT::Template::Parse() called at
/opt/rt3/lib/RT/Action/RecordComment.pm:103
RT::Action::RecordComment::CreateTransaction() called at
/opt/rt3/lib/RT/Action/RecordComment.pm:97
RT::Action::RecordComment::Commit() called at ./rt-crontool:170
569465: Using transaction #5851736…Condition matches…Action prepared…
Whats going wrong? How can i set up this, to sent reminder Mails to groups
or users???
Thanks
MFG
Torsten Brumm