Hello,I’m new to RT so maybe this seems obvious to you, but since I installed RT (on Windows) I’ve got this problem:In my company we use internally an e-mailaddress that sends to every mailbox in the domain.Let’s say it’s the address: everybody AT ourdomain.comEverybody means everybody and so this means dat also rt get’s the mail (at the address: rt AT ourdomain.com )Since rt gets an e-mail, rt makes a ticket and sends an auto-reply, which is of course both unnecessary in this case.Ican not make a scrip and refuse/delete the mail based on the from-adresbecause it’s a legitime address (an user in our company).Maybelater on this user wants to send a supportquestion to rt ATourdomain.com. He will be using the same from-address, so rejectingbased on the from-address isn’t a good idea.Creating a new queue (‘spam’ or ‘trash’ or ‘wathever’) with the ‘everybody AT ourdomain.com’-address isn’t a solution either.The legitime address ‘rt AT ourdomain.com’ stays in use and keeps getting the everybody-mails.The only thing I can rely on is the to-address in the header : everybody AT ourdomain.comCansomeone give me a hint or preferably a scrip that I can use so that rtdoesn’t react on e-mails that were send to everybody (or some otheraddress)?Many thanks will gou your way, not only from me, butalso from my co-workers whom now recieve unwanted auto-reply’s andticketnumbers.Sincerely,Lieven
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I’m new to RT so maybe this seems obvious to you, but since I
installed RT (on Windows) I’ve got this problem: In my company we
use internally an e-mailaddress that sends to every mailbox in the
domain. Let’s say it’s the address: everybody AT ourdomain.com
Everybody means everybody and so this means dat also rt get’s
the mail (at the address: rt AT ourdomain.com ) Since rt gets an
e-mail, rt makes a ticket and sends an auto-reply, which is of
course both unnecessary in this case.
I can predict what answers you’re going to get to this, and I agree
with them: it’s the aliases ‘fault’.
The only practical way to solve this problem (unless you can scrip
based on the To: address (which had better be “everybody”, or else
you’re completely screwed 
is to make the ‘everybody’ alias not
expand to include your rt address.
Since you don’t say what’s handling your email, I don’t know exactly
how you’d do that, but since you mention Windows, I assume it might be
Exchange, and it may be Exchange that’s handling the expansion of the
alias. In which case, I don’t feel your pain – cause I use Postfix.
:-}
Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
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