RT-Mailgate

RT Users
1

I have a fully working RT installation. However, I am trying to add more
than one email address that people can send tickets in to. My /etc/aliases
is straight forward:

helpdesk: “|/etc/smrsh/rt-mailgate --queue general --action correspond --url
http://www.mysite.org/”

Now, I am trying to add this new one:

helpdesk-ne: “|/etc/smrsh/rt-mailgate --queue ny general --action
correspond --url http://troubleticket.iesi.prv/”

The problem is with the --queue being two names. I have tried the combos of
“”, ‘’, () and ``, none have worked, rt-mailgate still sees them as two
queues. Does anyone know how rt-mailgate can understand queues with 2 words
in their title?

Thanks,

Peter Barton
Corp. Network Manager
IESI, Corporation
Work:(817) 632-4046
Fax: (817) 632-4047

2

Peter Barton wrote:

Now, I am trying to add this new one:

helpdesk-ne: “|/etc/smrsh/rt-mailgate --queue ny general --action
correspond --url http://troubleticket.iesi.prv/”

The problem is with the --queue being two names. I have tried the
combos of “”, ‘’, () and ``, none have worked, rt-mailgate still
sees them as two queues. Does anyone know how rt-mailgate can
understand queues with 2 words in their title?

Use this syntax:

… --queue "ny general" …

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