Newbie needs a quick hand

RT Users
1

hi guys,

i have set up request-tracker1 on a debian box and its seems to be
working fine via the web interface and i have set up some users.

i have set up a queue (say queue1) and what i’d like to do is allow
clients to send emails to
queue1@freewayprojects.com
and this should create a ticket in the queue.

is this where

rt: |“/path/to/lrt/bin/rt-mailgate general correspond”

in the docs comes in?

would i set up

queue1@freewayprojects.com: |“/usr/bin/rt-mailgate queue1 correspond”

in the mail aliases file?

thanks for any help,

kev bailey

2

i have set up request-tracker1 on a debian box and its seems to be
working fine via the web interface and i have set up some users.

Don’t do that. That package is RT version 1, several years and major
versions old. If you want the debian package, use request-tracker3

seph

3

but this is on debian stable/woody and request-tracker1 is the current
version on stable.

surely rt1 is sufficient for basic needs?

kevOn Wed, 2004-06-09 at 14:47, seph wrote:

i have set up request-tracker1 on a debian box and its seems to be
working fine via the web interface and i have set up some users.

Don’t do that. That package is RT version 1, several years and major
versions old. If you want the debian package, use request-tracker3

seph

4

but this is on debian stable/woody and request-tracker1 is the current
version on stable.

surely rt1 is sufficient for basic needs?

Possibly, depending on Your basic needs. But most people here use RT3,
some RT2. Community support for rt1 will be hard to find, And You will
have to sort out the advice people give assuming You use rt3…

Regards,
Harald

5

Kevin Bailey kbailey@freewayprojects.com writes:

but this is on debian stable/woody and request-tracker1 is the current
version on stable.

surely rt1 is sufficient for basic needs?

depends on your needs. I would say “certainly not”

seph