Links missing after upgrade from rt 3.0.11 to 3.2.0

RT Users
1

Hi all,

I just upgraded to RT from 3.0.11 to 3.0.2 (and RTFM from 2.0.3 to
2.0.4) and noticed that some links seems to be missing.

On the “Home” page, in the block “xx highest priority tickets I own”: A
correct list is displayed, but the entries aren’t clickable. (They are
clickable in the “xx highest priority tickets I requested…” block.)

On the Display page: The left menubar is unchanged, ie. the links
“Date”, “People” etc are not shown. They are, however accessible by
clicking the sub-blocks in the “Ticket metadata” block, but there’s no
way back to the main Ticket Display page.

Does anybody have an idea on what I could have missed, or where I should
start digging?

Regards - Anders Ekstrand

Anders Ekstrand
Senior Member of Technical Staff

Drutt Corporation, Operations

Tel: +46 31 83 66 67
Mobile: +46 733 200 238

Email: anders.ekstrand@drutt.com
Web: www.drutt.com

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2

Could you be suffering from the same problem I had (looks like it), my
solution was: deleted mason_data dir in /opt/rt3/var

A.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Anders
Ekstrand
Sent: Thursday, July 01, 2004 12:45 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Links missing after upgrade from rt 3.0.11 to 3.2.0

Hi all,

I just upgraded to RT from 3.0.11 to 3.0.2 (and RTFM from 2.0.3 to
2.0.4) and noticed that some links seems to be missing.

On the “Home” page, in the block “xx highest priority tickets I own”: A
correct list is displayed, but the entries aren’t clickable. (They are
clickable in the “xx highest priority tickets I requested…” block.)

On the Display page: The left menubar is unchanged, ie. the links
“Date”, “People” etc are not shown. They are, however accessible by
clicking the sub-blocks in the “Ticket metadata” block, but there’s no
way back to the main Ticket Display page.

Does anybody have an idea on what I could have missed, or where I should
start digging?

Regards - Anders Ekstrand

Anders Ekstrand
Senior Member of Technical Staff

Drutt Corporation, Operations

Tel: +46 31 83 66 67
Mobile: +46 733 200 238

Email: anders.ekstrand@drutt.com
Web: www.drutt.com

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3

Hi,

I tried that solution, but the directory structure was re-created with
erroneous permissions and ownership and the installation ended up in a
broken state.

What worked, however, was to simply move the whole /opt/rt3 directory and
perform a fresh install instead of an upgrade, and add what I missed from
the old installation manually.

Thanks for the tip, anyway.

Regards - Anders

-----Original Message-----
From: Ale� Su�nik [mailto:alesh@sportina.si]
Sent: den 1 juli 2004 13:45
To: Anders Ekstrand; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Links missing after upgrade from rt
3.0.11 to 3.2.0

Could you be suffering from the same problem I had (looks
like it), my solution was: deleted mason_data dir in /opt/rt3/var

A.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of Anders Ekstrand
Sent: Thursday, July 01, 2004 12:45 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Links missing after upgrade from rt
3.0.11 to 3.2.0

Hi all,

I just upgraded to RT from 3.0.11 to 3.0.2 (and RTFM from 2.0.3 to
2.0.4) and noticed that some links seems to be missing.

On the “Home” page, in the block “xx highest priority tickets
I own”: A correct list is displayed, but the entries aren’t
clickable. (They are clickable in the “xx highest priority
tickets I requested…” block.)

On the Display page: The left menubar is unchanged, ie. the
links “Date”, “People” etc are not shown. They are, however
accessible by clicking the sub-blocks in the “Ticket
metadata” block, but there’s no way back to the main Ticket
Display page.

Does anybody have an idea on what I could have missed, or
where I should start digging?

Regards - Anders Ekstrand

Anders Ekstrand
Senior Member of Technical Staff

Drutt Corporation, Operations

Tel: +46 31 83 66 67
Mobile: +46 733 200 238

Email: anders.ekstrand@drutt.com
Web: www.drutt.com

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