I can't create a ticket by email

RT Users
1

Hi!

When i send an email to RT, I don’t have any feedback, but when i check
my email queue, i can see that there is an error when RT try to create a
ticket.

I can create one by the web interface.

Any idea?

2

When i send an email to RT, I don’t have any feedback, but when i check
my email queue, i can see that there is an error when RT try to create a
ticket.

Which error can you see? Where (web interface, httpd error_log, syslog)?

Paulo Matos

|Sys & Net Admin | Servi�o de Inform�tica |
|Faculdade de Ci�ncias e Tecnologia | Tel: +351-21-2948596 |
|Universidade Nova de Lisboa | Fax: +351-21-2948548 |
|P-2829-516 Caparica | e-Mail: pjsm@fct.unl.pt |

3

I look in my postfix queue and i can see that RT is trying to send me an
email, but its unreadable.On Fri, 2004-03-26 at 11:53, Paulo Matos wrote:

On Fri, 26 Mar 2004, Jean-Yan Beube wrote:

When i send an email to RT, I don’t have any feedback, but when i check
my email queue, i can see that there is an error when RT try to create a
ticket.

Which error can you see? Where (web interface, httpd error_log, syslog)?

–
Paulo Matos

|Sys & Net Admin | Serviço de Informática |
|Faculdade de Ciências e Tecnologia | Tel: +351-21-2948596 |
|Universidade Nova de Lisboa | Fax: +351-21-2948548 |
|P-2829-516 Caparica | e-Mail: pjsm@fct.unl.pt |

4

there it is:

5

Jean-Yan Beube wrote:

rt@localhost.adsinc.ca: temporary failure. Command output: RT server
error. The RT server which handled your email did not behave as
expected. It said: %# BEGIN LICENSE BLOCK %# %# Copyright (c)
1996-2003 Jesse Vincent jesse@bestpractical.com %# %# (Except where

Your Apache configuration is broken; it’s not passing the RT
code to Mason for parsing.
�|� Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

6

Now that I know that, how can I fix apache?
Is it something in my httpd.conf?On Sun, 2004-03-28 at 22:14, Phil Homewood wrote:

Jean-Yan Beube wrote:

rt@localhost.adsinc.ca: temporary failure. Command output: RT server
error. The RT server which handled your email did not behave as
expected. It said: %# BEGIN LICENSE BLOCK %# %# Copyright (c)
1996-2003 Jesse Vincent jesse@bestpractical.com %# %# (Except where

Your Apache configuration is broken; it’s not passing the RT
code to Mason for parsing.

7

Yes, you could post a part of it or it could be something wrong with your webmux or Mason line.

SamuelFrom: Jean-Yan Beube [mailto:jeany.berube@adsinc.ca]
Sent: Monday,29 March,2004 15:15
To: RT users
Subject: Re: [rt-users] I can’t create a ticket by email

Now that I know that, how can I fix apache?
Is it something in my httpd.conf?