I’ve successfully exported my RT 2.0.11 database.
I am now trying to import into 3.0.8. After importing the users, I get this:
Importing groups
gggggggrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr[Tue Jan 13
21:55:50 2004] [crit]: 1 (/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Tue Jan 13 21:55:50 2004] [crit]: Can’t load a principal for id
(/local/rt3/lib/RT/ACE_Overlay.pm:885)
rrrrrrrrrrrq[Tue Jan 13 21:55:54 2004] [crit]: Can’t locate object
method “new” via package “RT::Scrip” (perhaps you forgot to load
"RT::Scrip"?) at ./dumpfile-to-rt-3.0 line 387.
(/local/rt3/lib/RT.pm:254)
Is this an error in the script, config error, or an error in my data?
Thanks in advance!
Russ
I have exactly the same problem now.
AndreyOn Tue, Jan 13, 2004 at 02:48:02PM -0800, Russ Johnson wrote:
I’ve successfully exported my RT 2.0.11 database.
I am now trying to import into 3.0.8. After importing the users, I get this:
Importing groups
gggggggrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr[Tue Jan 13
21:55:50 2004] [crit]: 1 (/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Tue Jan 13 21:55:50 2004] [crit]: Can’t load a principal for id
(/local/rt3/lib/RT/ACE_Overlay.pm:885)
rrrrrrrrrrrq[Tue Jan 13 21:55:54 2004] [crit]: Can’t locate object
method “new” via package “RT::Scrip” (perhaps you forgot to load
“RT::Scrip”?) at ./dumpfile-to-rt-3.0 line 387.
(/local/rt3/lib/RT.pm:254)
Is this an error in the script, config error, or an error in my data?
Thanks in advance!
Russ
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I even checked to make sure RT::Scrip.pm is in /local/rt3/lib.
It is.
Andrey Vovk wrote:
Russ Johnson wrote:
rrrrrrrrrrrq[Tue Jan 13 21:55:54 2004] [crit]: Can’t locate object
method “new” via package “RT::Scrip” (perhaps you forgot to load
“RT::Scrip”?) at ./dumpfile-to-rt-3.0 line 387.
(/local/rt3/lib/RT.pm:254)
Is this an error in the script, config error, or an error in my data?
IIRC, you need to add a line “use RT::Scrip” to dumpfile-to-rt-3.0,
and this is already fixed in the repository, pending a new release
of the upgrade tools.
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Phil Homewood wrote:
IIRC, you need to add a line “use RT::Scrip” to dumpfile-to-rt-3.0,
and this is already fixed in the repository, pending a new release
of the upgrade tools.
OK, it imports the users fine, then I get this:
Importing groups
gggggggrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr[Wed Jan 14
23:42:34 2004] [crit]: 1 (/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Wed Jan 14 23:42:34 2004] [crit]: Can’t load a principal for id
(/local/rt3/lib/RT/ACE_Overlay.pm:885)
rrrrrrrrrrrqqqqqqImporting tickets…t-1
.t-2
.t-3
…
So, it appears I’ve added the proper line outlined above.
Any clues as to what this error means?
Thanks!
Russ
Russ Johnson wrote:
Phil Homewood wrote:
IIRC, you need to add a line “use RT::Scrip” to dumpfile-to-rt-3.0,
and this is already fixed in the repository, pending a new release
of the upgrade tools.
OK, it imports the users fine, then I get this:
Importing groups
gggggggrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr[Wed Jan 14
23:42:34 2004] [crit]: 1 (/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Wed Jan 14 23:42:34 2004] [crit]: Can’t load a principal for id
(/local/rt3/lib/RT/ACE_Overlay.pm:885)
rrrrrrrrrrrqqqqqqImporting tickets…t-1
.t-2
.t-3
…
So, it appears I’ve added the proper line outlined above.
Any clues as to what this error means?
Also, I’m occasionally getting this:
[Thu Jan 15 00:05:55 2004] [crit]: Failed to create user
xxxxxx@domain.com: Name in use (/local/rt3/lib/RT/User_Overlay.pm:600)
[Thu Jan 15 00:06:02 2004] [crit]: Failed to create user
xxxxxx@domain.com: Name in use (/local/rt3/lib/RT/User_Overlay.pm:600)
[Thu Jan 15 00:06:02 2004] [error]: Could not load create a user with
the email address ‘xxxxxx@domain.com’ to add as a watcher for ticket 441
(/local/rt3/lib/RT/Ticket_Overlay.pm:1448)
Russ